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Shipping Policy

Free Shipping

Orders that qualify for delivery via company vehicles within the regular delivery qualify for free shipping.
Free Shipping outside company vehicle range:
Just order $99.00 or more of UPS’able products and your order ships free, just $9.95 for smaller orders.  Furniture or orders requiring Freight Line or Special Handling will be quoted at time of order.

What happens next...

After submitting your Source One order, you’ll get an email confirmation with fun details about your purchase and when to expect delivery.
Standard delivery times are located on each product page.  Most basic office supplies will be delivered within 1-3 days as we have warehouses across the United States.  Larger orders of the same item may come directly from a manufacturer and may take a few more days.  If you need it faster please call the hive before ordering so we can check inventory and expected delivery time for you.
Sorry but we’re unable to ship to post office boxes.  Please provide an address acceptable to UPS.
Just a couple of technicalities:

  • Orders shipped and refused will be assessed an additional shipping charge for reshipment of the order.
  • Business days are defined as Monday through Friday, except major holidays.  Orders are shipping pending credit approval, product availability and order acceptance.

Cancellations

Sorry, at Source One we’re moving fast and orders are processed quickly. Once placed, an order usually cannot be canceled or changed. Once the checkout process is competed our warehouses are notified immediately to complete your order.  Please check out our Return Policy on orders placed and shipped.  Undamaged orders, which are refused delivery, will have shipping costs deducted from refund.
Shipping information for Office Supplies (UPS)
At Source One time the standard order cut off, FOR SAME DAY SHIPPING is 4:30 in your time zone.  Orders placed with Source One Express Processing will be processed until 4:45 pm local time (if you’re paying by credit card and your billing address matches your shipping address).
Expected delivery times for standard office products are 1-3 days. Delivery of large quantities of one or more items, items not available at the nearest distribution center, or delivery to a remote location, may take longer.  Our delivery dates are estimates, not guarantees.


Shipping information for Office Furniture (Freight)

We may hold furniture freight deliveries until we’ve talked with you regarding delivery arrangements.  Furniture shipping freight (not UPS) may take additional days for delivery.
Freight shipping costs are “dock to dock” and do not include inside delivery or lift gate.  If you do not have a loading dock and/or require inside delivery please contact us prior to placing your order so we can make arrangements and let you know of any additional fees.  For dock-to-dock delivery the driver will bring an item to the rear of the truck but does not assist in bringing the item inside.

Residential Freight Deliveries may incur additional charges.  We will contact you when this is the case.

Here are a few furniture freight details:

  • Sorry but tracking numbers are not available online for products shipping through private freight carriers.
  • Truck deliveries cannot be scheduled for specific times.  We will request that a trucking company contact you by telephone before attempting delivery.
  • Signatures are required for all truck deliveries; this is important so we can’t make any exceptions.  Please have someone available to accept delivery during normal business hours.

Damages to Freight Deliveries:

  1. BEFORE signing for a freight shipment always note any visible damage on the bill of lading or delivery ticket.  You may also refuse a delivery if there is damage.  If you note damage or refuse delivery please contact us immediately so we can expedite a replacement for you.  This is important as the freight company will not notify us of refusals and no replacement will be sent.
  2. Any claims for damage or missing items must be made within 48 hours.  No exceptions are allowed due to freight company policies.
  3. DO NOT DISCARD packaging or shipping materials until you are completely satisfied with your purchase.  All items must be in their original packaging or they’re not returnable for replacement or credit.

Shipping Information for Direct from Manufacturer Orders

Expected delivery times for freight products are available on each product page.  Most office furniture products are shipped direct from the manufacturer.
Tracking numbers are not available online for products shipping through private freight carriers.


Alaska/Hawaii NOT SURE HOW UNITED HANDLES
Puerto Rico, PO Boxes, APO/FPO Addresses SAME

International Address
We are unable at this time to ship internationally.  Look for this opportunity in the future!

Delivery Surcharges  

Some products may require an additional shipping fee.  Those products are clearly noted with this delivery surcharge to the right of the price of the product.  These products require a delivery surcharge based on the vendor being used to source this product.  If you are ordering a significant number of the same product please contact us and we may be able to offer a reduction in this fee.

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